Customer Service Dispatcher - Alghanim Industries

Customer Service Dispatcher - Alghanim Industries...

The Customer Service Dispatcher is responsible for the following:
• Receives the Service Order from the system
• Distributes the received calls to the Foremen / Technicians for processing
• Follows up with Foremen and Technicians regarding the status of the orders and issues relating to pending orders.
• Monitor and track the GPS, and submit report to superiors regarding the movement of the driver/technician
• Communicates with customers regarding spare parts price if needed
• Ensures that all Service Order are being processed as per customer’s request
• Ensures that all Service Order are registered into the system, and closed in a right manner
• Performs other tasks as requested by superiors

Job Details

Posted Date: 2019-01-22
Job Location: Al Farawaniyah, Kuwait
Job Role: Customer Service and Call Center
Company Industry: Engineering; Customer Service
Monthly Salary: US $500

Preferred Candidate

Career Level: Entry Level
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Diploma

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