Customer Service Supervisor-PWA-ITC-46-2018 - Power Systems & Information Technology

Customer Service Supervisor-PWA-ITC-46-2018 - Power Systems & Information Technology...

Jobs in Brief:

    Organize and supervise team members to ensure work activity is carried out efficiently, effectively and accurately

    Communicate performance expectations to the team and monitor progress

    Support investigating and resolving complex, difficult, non-standard or sensitive complaints/requests                                                                                                                                     appropriately, quickly and accurately

    Identify and implement areas of improvement for customers (internal and/or external) and the business as appropriate

    Ensure the repeat contact dashboard is kept up to date and monitor all action taken to resolve repeat contacts in a timely manner

    Train and mentor the team in the use of relevant systems to carry out their work to agreed standards

    Ensure all work under their responsibility is completed within the agreed KPI/SLA

    Ensure all team members comply with Ashghal’s Health and Safety Policy and Procedures

    Provide technical expertise and guidance and act as first point of escalation on       complex or difficult customer issues

    Actively participate in the implementation of customer service improvements and initiatives  as  directed  by  the  PWA Engineer ensuring all staff  follow agreed processes and procedures

    Ensure all necessary activities are undertaken to meet the E&CS responsibilities at the direction of Engineer.

    Ensure correct methodologies  and data recording processes are carried out by team members and all information is logged in the correct corporate systems

    Provide  team  performance  reports  to  the  PWA  Engineer  to  ensure  that  staff  performance  can  be  tracked  and appropriate action is taken when required

    As required, participate in the out of hours “On Call” Rota to ensure 24/7 cover is provided   to   respond   and   resolve complaints, Incidents and Emergencies

    Undertake activities as assigned by the PWA Engineer including attending or deput

Job Details

Posted Date: 2019-01-23
Job Location: Doha, Qatar
Job Role: Civil Engineering
Company Industry: Construction

Preferred Candidate

Career Level: Mid Career
Nationality: United Arab Emirates; Australia; Bahrain; Canada; Djibouti; Algeria; Egypt; Great Britain (UK); Ireland; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; New Zealand; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; United Kingdom; United States; Yemen
Degree: Baccalauréat

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